UCLA Procedure 310.5 : Messenger Service
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Issuing Officer: Administrative Vice Chancellor
Responsible Office: Mail, Document & Distribution Services - Look Up Contact Person
Effective Date: August 14, 2009
Supersedes: UCLA Procedure 310.5, dated 7/1/1998, dated 7/01/1998
Revision History: APP History


  1. UCLA Policy 310, UCLA Mail Services.


UCLA Messenger Service provides pick-up and delivery of time-sensitive documents and packages, to on and off-campus locations. This service is exclusively limited to University business.





Addresses time-sensitive mail or parcel including:

  • addressee’s full name

  • department name or business name

  • On-Campus: building and room number

  • Off-Campus: full address

A complete UCLA return address (including name, department, and location) is required.

Calls Messenger Service at (310) 825-9825, from 8:00 a.m. to 5:00 p.m., Monday through Friday, and supplies the following information:

  • name and extension of person calling

  • department I.D. number

  • pick-up location (building and room number)

  • delivery location

    • department name or business name

    • contact person

    • On-Campus: building and room number

    • Off-Campus: full address

  • hand truck requirement (for heavy parcels)

Mail Services

Upon receipt of phoned-in request, generates messenger slip. Requests phoned in after 3:30 p.m. are usually delivered the next morning.

Gives priority to on-campus deliveries and schedules them so that morning pick-ups are delivered in the morning and afternoon pick-ups are delivered in the afternoon.

Charges departments according to approved recharge rates and bills them at month-end.


  1. Restrictions concerning package weight and size exist to ensure prompt delivery of time-sensitive items needed to conduct University business.

    • The maximum weight for packages that the Messenger Service will routinely handle is 25 pounds each.

    • Special handling arrangements must be made for packages between 25 and 70 pounds. The maximum package weight is 70 pounds.

  2. When no one is present at the delivery location, an “attempt to deliver” notice will be left and a follow-up delivery will be attempted the following business day. The second attempt, or requested additional attempts, will be charged at the full regular rate. 

  3. No radioactive or hazardous material will be handled by the Messenger Service. (Contact Environment, Health & Safety for assistance.)




/s/ Morabito, Sam

Administrative Vice Chancellor